Have questions about shopping with Visatam (visatam.com)? Find answers below regarding our products, order fulfillment, shipping, and return policies.
Orders & Payment
How do I place an order on Visatam?
Simply browse our collections on visatam.com, choose your preferred design and size, and click Add to Cart or Buy Now. Proceed through checkout by providing your shipping details and choosing your preferred payment method.
Can I cancel my order after placing it?
Orders can only be cancelled within 1 hour of being placed. Once an order moves into processing, packaging, or dispatch, cancellation requests cannot be accepted.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular digital wallets through our secure payment gateway powered by Shopify. Any available Cash on Delivery (COD) options will be shown at checkout.
Shipping & Delivery
How long does shipping take?
Orders are processed in 1–2 business days and dispatched within 2–3 business days. Overall delivery generally takes 3–7 business days depending on your pincode and regional courier connectivity.
How do I track my shipment?
As soon as your parcel leaves our fulfillment facility, a live tracking link and airway bill (AWB) number will be sent to your registered email address and phone number via SMS.
Are there any shipping fees?
Free shipping is provided on eligible prepaid orders. If any delivery fee or special handling charge applies to your specific location or cart, it will be clearly shown before you complete payment.
Returns & Quality Verification
What is the return window for an order?
Return requests must be initiated within 24 hours of parcel delivery. Requests submitted after 24 hours cannot be accepted under any circumstances.
Why is an unboxing video mandatory for returns?
To verify that damaged, defective, or missing items occurred prior to delivery, we require an uncut, unedited parcel opening video recorded from the moment the sealed courier bag is opened until the item is completely inspected.
Can I exchange my outfit for a different size or colour?
No, Visatam does not provide exchanges. Please refer closely to our sizing specifications, fabric details, and descriptions prior to confirming your purchase.
What charges are non-refundable?
Original shipping charges, COD charges, reverse logistics pickup fees (₹299 if arranged by us), and payment gateway charges are strictly non-refundable.
Product Details & Craftsmanship
Why does the product colour look slightly different in person?
Our products are captured under professional studio lighting. Variations in phone screens, brightness configurations, and the natural sheen of handloom and woven textures can create subtle shade variations. These natural variations do not qualify as defects.
Are jewellery and styling accessories included?
Accessories such as clutches, necklaces, earrings, footwear, or belts shown in model photography are for styling illustration only and are not part of the product unless explicitly stated in the item description.
Still Have Questions?
Our support team is happy to assist you with any further inquiries: